Shipping policy

SHIPPING POLICY — PixieCharms

Last updated: 9 October 2026

Order processing

Orders are processed within 1-3 business days of payment. Business days are Monday to Friday, excluding public holidays.

Delivery time

Estimated delivery is 6-9 business days depending on your location. Due to the high demand we are currently experiencing, some orders may take a few additional business days. These timeframes are estimates, not guaranteed dates.

Tracking

All shipments include a tracking number, sent to you by email once your order leaves our facility. Tracking can take 2-5 business days to show its first scan; this is normal and does not mean the parcel is lost. Please also check your spam and promotions folders for the confirmation email.

Delivery address: your responsibility

You are responsible for providing a complete, correct and current delivery address. No refund or free re-shipment will be issued where the address supplied was incorrect, incomplete or outdated, where nobody was available to receive the parcel, where it was refused or not collected in time, or where it was recorded as delivered by the carrier and then went missing. Any re-shipment required due to an address error is payable by you.

Delays outside our control

Delivery estimates are not guarantees. Delays may occur due to high demand, customs inspections, carrier backlogs, peak season, public holidays, weather or other force majeure events. These are not grounds for cancellation or a refund.

Lost parcels

A parcel is treated as lost only once the carrier formally declares it lost following an enquiry, opened after 10 or more consecutive business days without tracking movement. Where a parcel is formally declared lost in transit, we send a free replacement at our cost. Where tracking confirms delivery, the parcel is not treated as lost.

Customs and import taxes (international orders)

Any customs duties or import taxes charged by the destination country are payable by you and are not included in the price. Refusing to pay them is not grounds for a refund.

Questions?

If you have any questions about your shipment, please contact us at pixiecharmsco@gmail.com and we’ll help you as quickly as possible.